FAQ

There are different ways we can agree to partner. We can bill on a project-to-project basis, we can work off of an allocated budget, we can work on retainer, or we can give you an hourly rate. The approach we take will be an agreement we reach that takes into consideration what is best for the client and the project at hand.

Unless you specifically ask to include printing in our quote, we only quote for our design work. If you’d like us to provide cost for printing, we can do that as well.

You will legally own the artwork once we have completed the project. Upon completion of the job, we will send you the native files. This is something that not all agencies do. However, as your partner, we will always be transparent and make sure you have access to files you paid for. In addition, we make sure to always keep a copy of all project files in our archives.

We typically have ACH payments set up with established clients. We also accept checks, personal checks, cash, and can take credit cards and PayPal with a 3.5% surcharge.

Whatever works best for you! Rev One and Lahlouh can send separate invoices. One for print and one for design. Or we can bill both print and design through either Rev One or Lahlouh.

Unfortunately, we can’t turn back time. What we can do is work with tight turnaround times. Contact us as soon as you are able to, and we can work out a schedule that meets your needs and is realistic to complete.

Each project is different. Depending on the type of project we are working on together, it can be as quick as 24-48 hours or a yearlong project with many deliverables. Prior to starting a project, we propose a timeline based on the client’s needs and proceed once we have agreed on a budget and timeline.

Our typical project includes three rounds of revision. However, if specified otherwise in the scope of work, we can include however many rounds are needed, and the price will be adjusted accordingly.

Check if your file type is .AI, .INDD, .EPS, or .SVG. These are all files that support vector. If you then open it in Adobe Illustrator or Adobe InDesign and cannot edit the text, then it is outlined.

Unless you specifically ask to include printing in our quote, we only quote for our design work. If you’d like us to provide cost for printing, we can do that as well.

You will legally own the artwork once we have completed the project. Upon completion of the job, we will send you the native files. This is something that not all agencies do. However, as your partner, we will always be transparent and make sure you have access to files you paid for. In addition, we make sure to always keep a copy of all project files in our archives.

We typically have ACH payments set up with established clients. We also accept checks, personal checks, cash, and can take credit cards and PayPal with a 3.5% surcharge.

Sometimes. We first need to make sure that the image is the appropriate size for the project, and we also want to make sure there are no royalties owed for the image. You will either need to own the image, or make sure that it is paid for to ensure that the image is legally obtained for use.

Sometimes. We first need to make sure that the image is the appropriate size for the project, and we also want to make sure there are no royalties owed for the image. You will either need to own the image, or make sure that it is paid for to ensure that the image is legally obtained for use.